Part I Overview
Outsourcing in a Global Economy: Traditional Information
Technology Outsourcing, Offshore Outsouricng, and
Business Process Outsourcing ....................................................................... 3
Rudy Hirschheim and Jens Dibbern
Part II Traditional IT Outsourcing
1 Outsourcing Relationship Management ................................................ 25
Promoting Trust and Relationship Commitment through
Service Level Agreements in IT Outsourcing Relationship ................. 27
Jahyun Goo
Exploring the Role of Initial Trust, Initial Distrust, and
Trust through Knowledge Sharing in IT Outsourcing:
From a Service Receiver’s Perspective .................................................. 55
Jae-Nam Lee, Minh Q. Huynh, and Rudy Hirschheim
2 Outsourcing Capability Management .................................................... 75
Building and Integrating Core IT Capabilities in Alignment with
the Business: Lessons from the Commonwealth Bank 1997–2007 ..... 77
Peter Reynolds and Leslie Willcocks
Information Technology Workforce Skills: The Software
and IT Services Provider Perspective .................................................... 105
Tim Goles, Stephen Hawk, and Kate M. Kaiser
3 Outsourcing Outcomes ............................................................................ 127
Is There an “Information Technology Outsourcing Paradox”? .......... 129
Anne C. Rouse
Contents
v
A Story of IT Outsourcing from Early Experience to Maturity ......... 147
Julie Fisher, Rudy Hirschheim, and Robert Jacobs
Strategic Dependence on the IT Resource and Outsourcing:
A Test of the Strategic Control Model ................................................... 175
Detmar Straub, Peter Weill, and Kathy S. Schwaig
The Effects of Outsourcing Announcements on
Market Values of Swiss Firms: An Event Study................................... 201
Fabian S. Willi and Gerhard F. Knolmayer
4 Innovation Through Outsourcing .......................................................... 215
Firm Strategic Profile and IT Outsourcing ........................................... 217
Benoit A. Aubert, Guillaume Beaurivage, Anne-Marie Croteau,
and Suzanne Rivard
In Context Outsourcing: Between Solution
Making and Context Making .................................................................. 241
Arjen Wassenaar, Rajesri Govindaraju, and Björn Kijl
Reaching Across Organizational Boundaries for New Ideas:
Innovation from IT Outsourcing Vendors ............................................. 255
Bandula Jayatilaka
Part III IT Offshoring
5 Offshoring Trends .................................................................................... 279
Offshoring and Outsourcing in the PC Industry:
A Historical Perspective .......................................................................... 281
Jason Dedrick and Kenneth L. Kraemer
The State of IS Research on Offshoring ................................................ 305
William R. King, Reza Torkzadeh, and T. Rachel Chung
6 Knowledge Sharing in Offshoring .......................................................... 325
Transactive Memory and the Transfer of Knowledge
between Onsite and Offshore IT Outsourcing Teams .......................... 327
Ilan Oshri, Julia Kotlarsky, and Paul van Fenema
Global Sourcing in a Developing Country Context:
Organizing IS Resources to Develop Local Knowledge ....................... 351
Michael Barrett and Eivor Oborn
vi Contents
7 Dynamics in Offshoring .......................................................................... 373
Pulling Offshore and Staying Onshore: A Framework
for Analysis of Offshoring Dynamics ..................................................... 375
Erran Carmel, Jason Dedrick, and Kenneth L. Kraemer
Turnover Intentions of Indian IS Professionals .................................... 393
Mary C. Lacity, Vidya V. Iyer, and Prasad S. Rudramuniyaiah
Relocating Routines: The Role of Improvisation
in Offshore Implementation of Software Processes .............................. 423
S. Krishna and Jayarama Holla
8 Determinants of Offshoring Success ...................................................... 441
A US Client’s Learning from Outsourcing IT Work Offshore ........... 443
Joseph W. Rottman and Mary C. Lacity
The Impact of Cultural Differences in Offshore Outsourcing:
Case Study Results from German–Indian Application
Development Projects .............................................................................. 471
Jessica K. Winkler, Jens Dibbern, and Armin Heinzl
Determinants of Service Quality in Offshore
Software Development Outsourcing ...................................................... 497
Anandasivam Gopal and Balaji R. Koka
Part IV Business Process Outsourcing
The Impact of Process Standardization on
Business Process Outsourcing Success ......................................................... 527
Kim Wuellenweber, Wolfgang Koenig, Daniel Beimborn,
and Tim Weitzel
Offshore Business Process Outsourcing to India:
Two Australian SME Case Studies ............................................................... 549
Kevan Penter and Graham Pervan
From Professional Dominance to Market Mechanisms:
Deinstitutionalization in the Organizational
Field of Health Care ...................................................................................... 563
Wendy L. Currie
Index ................................................................................................................ 591
Contents vii
http://www.springer.com/978-3-540-88850-5
springer
Outsourcing in a Global Economy: Traditional Information
Technology Outsourcing, Offshore Outsouricng, and
Business Process Outsourcing ....................................................................... 3
Rudy Hirschheim and Jens Dibbern
Part II Traditional IT Outsourcing
1 Outsourcing Relationship Management ................................................ 25
Promoting Trust and Relationship Commitment through
Service Level Agreements in IT Outsourcing Relationship ................. 27
Jahyun Goo
Exploring the Role of Initial Trust, Initial Distrust, and
Trust through Knowledge Sharing in IT Outsourcing:
From a Service Receiver’s Perspective .................................................. 55
Jae-Nam Lee, Minh Q. Huynh, and Rudy Hirschheim
2 Outsourcing Capability Management .................................................... 75
Building and Integrating Core IT Capabilities in Alignment with
the Business: Lessons from the Commonwealth Bank 1997–2007 ..... 77
Peter Reynolds and Leslie Willcocks
Information Technology Workforce Skills: The Software
and IT Services Provider Perspective .................................................... 105
Tim Goles, Stephen Hawk, and Kate M. Kaiser
3 Outsourcing Outcomes ............................................................................ 127
Is There an “Information Technology Outsourcing Paradox”? .......... 129
Anne C. Rouse
Contents
v
A Story of IT Outsourcing from Early Experience to Maturity ......... 147
Julie Fisher, Rudy Hirschheim, and Robert Jacobs
Strategic Dependence on the IT Resource and Outsourcing:
A Test of the Strategic Control Model ................................................... 175
Detmar Straub, Peter Weill, and Kathy S. Schwaig
The Effects of Outsourcing Announcements on
Market Values of Swiss Firms: An Event Study................................... 201
Fabian S. Willi and Gerhard F. Knolmayer
4 Innovation Through Outsourcing .......................................................... 215
Firm Strategic Profile and IT Outsourcing ........................................... 217
Benoit A. Aubert, Guillaume Beaurivage, Anne-Marie Croteau,
and Suzanne Rivard
In Context Outsourcing: Between Solution
Making and Context Making .................................................................. 241
Arjen Wassenaar, Rajesri Govindaraju, and Björn Kijl
Reaching Across Organizational Boundaries for New Ideas:
Innovation from IT Outsourcing Vendors ............................................. 255
Bandula Jayatilaka
Part III IT Offshoring
5 Offshoring Trends .................................................................................... 279
Offshoring and Outsourcing in the PC Industry:
A Historical Perspective .......................................................................... 281
Jason Dedrick and Kenneth L. Kraemer
The State of IS Research on Offshoring ................................................ 305
William R. King, Reza Torkzadeh, and T. Rachel Chung
6 Knowledge Sharing in Offshoring .......................................................... 325
Transactive Memory and the Transfer of Knowledge
between Onsite and Offshore IT Outsourcing Teams .......................... 327
Ilan Oshri, Julia Kotlarsky, and Paul van Fenema
Global Sourcing in a Developing Country Context:
Organizing IS Resources to Develop Local Knowledge ....................... 351
Michael Barrett and Eivor Oborn
vi Contents
7 Dynamics in Offshoring .......................................................................... 373
Pulling Offshore and Staying Onshore: A Framework
for Analysis of Offshoring Dynamics ..................................................... 375
Erran Carmel, Jason Dedrick, and Kenneth L. Kraemer
Turnover Intentions of Indian IS Professionals .................................... 393
Mary C. Lacity, Vidya V. Iyer, and Prasad S. Rudramuniyaiah
Relocating Routines: The Role of Improvisation
in Offshore Implementation of Software Processes .............................. 423
S. Krishna and Jayarama Holla
8 Determinants of Offshoring Success ...................................................... 441
A US Client’s Learning from Outsourcing IT Work Offshore ........... 443
Joseph W. Rottman and Mary C. Lacity
The Impact of Cultural Differences in Offshore Outsourcing:
Case Study Results from German–Indian Application
Development Projects .............................................................................. 471
Jessica K. Winkler, Jens Dibbern, and Armin Heinzl
Determinants of Service Quality in Offshore
Software Development Outsourcing ...................................................... 497
Anandasivam Gopal and Balaji R. Koka
Part IV Business Process Outsourcing
The Impact of Process Standardization on
Business Process Outsourcing Success ......................................................... 527
Kim Wuellenweber, Wolfgang Koenig, Daniel Beimborn,
and Tim Weitzel
Offshore Business Process Outsourcing to India:
Two Australian SME Case Studies ............................................................... 549
Kevan Penter and Graham Pervan
From Professional Dominance to Market Mechanisms:
Deinstitutionalization in the Organizational
Field of Health Care ...................................................................................... 563
Wendy L. Currie
Index ................................................................................................................ 591
Contents vii
http://www.springer.com/978-3-540-88850-5
springer
No comments:
Post a Comment